The Yorktown Public Library (YPL) is a technology and printing hub for the 1800-resident community, transforming from a small one-room building with a covered concrete slab to the multi-room library today.
With the rise of technology, including computers, the internet, mobile devices, apps, verification and QR codes, and now AI, computer services have rapidly expand- ed. Librarian Director Jenni Diehl quickly realized that librarians needed to be tech-savvy during her first year in 2020, especially during COVID when many government offices, including the Social Security Administration (SSA), were closed.
“When I first started working here during COVID, the Social Security office wasn't open, so I had to assist people with setting up their ID.me profiles. Many older individuals were unfamiliar with the process,” she explained. ID.me is a secure online identity verification tool the SSA uses for users requesting information.
