I am writing to address recent concerns regarding our phone system and to provide some context for the current challenges we are facing. We understand the frustration that comes with not being able to reach us promptly and wish to offer some insight into the situation.
Firstly, our organization is currently experiencing a significant increase in call volumes. This surge, while a testament to the trust and reliance our community places in us, has also placed considerable strain on our phone lines and staff. We are working diligently to manage this volume and ensure that every call is answered as efficiently as possible.
Additionally, we are in the midst of an important transition: upgrading our medical records system. This upgrade involves comprehensive training for our team to ensure that we continue to provide the highest quality of care with the most advanced tools available. While this transition is crucial for improving our services, it has temporarily impacted our ability to handle calls as swiftly as we would like.
We want to assure you that our commitment to patient care remains unwavering. The high level of care we provide is our top priority, and we are dedicated to making sure that every patient receives the attention and treatment they deserve. The growth and improvements we are undertaking are essential to our mission of providing even better care in the future. However, growth comes with its own set of challenges and growing pains.
We appreciate your patience and understanding as we navigate these changes. Our team is working tirelessly to address these issues and improve our service. In the meantime, we encourage patients to use our online services where possible or leave a detailed message, and we will get back to you as soon as we can.
Thank you for your continued support and for bearing with us during this transitional period. We are confident that these efforts will lead to an even higher standard of care and a better experience for everyone we serve.
Sincerely, Lynn Falcone – CEO Cuero Regional Hospital
