PUC outlines consumer protection rules

As the dog days of August approach and electric bills soar, the Public Utility Commission is reminding consumers of rules in place to protect them from having their power disconnected due to financial difficulties, especially during extreme heat.

“Ensuring the power stays on for all Texans, regardless of their financial situation, is a top priority for all of us at the PUCT,” Executive Director Connie Corona said.

Several utilities have suspended disconnections to allow customers to recover from Hurricane Beryl, which caused widespread outages, particularly in the Houston area.